PlayStation Support has opened a thread on the official Sony forums for users experiencing issues with the PS4. The post lists “blue indicator light blinking,” “no video/audio output to television” and “console powering off after blinking blue” as potential symptoms, however doesn’t point to single cause. Instead, the post suggests problems might stem from TV compatibility alongside potential problems with the PS4 power supply, hard drive or “other PS4 hardware.” The frequency of those problems wasn’t confirmed in the post. To troubleshoot the system, PlayStation Support suggests performing a hard reset, checking your hard drive connection, booting the PS4 in Safe Mode and checking the firmware of your TV. If none of the mentioned suggestions work and you would like to contact Sony for additional help, the company suggests using live chat as opposed to calling in.
