Apple Award – On Top Spot For Customer Satisfaction

JD Power’s semi-annual study has proven lucky for Apple yet again. It’s winning streak, Apple award it is. It has retained it’s numero uno position in customer satisfaction this year as well.

The iPhone maker scored a massive 855 out of 1,000. Nokia came in a close second, losing by a margin of 60 points, thereby scoring 795. Samsung had to stay content with the third place with 793. Motorola and HTC bleakly made it to the top five with respective scores of 792 and 790.


The award for top phone maker was won by LG with a score of 719, closely followed by Nokia. JD Power collected responses from 9,767 smartphone customers and 6,759 traditional mobile phones during Q2 of 2012.
According to the findings, Apple continues to maintain a significant lead on it’s competitors, so it doesn’t appear to have the tension of losing out on it’s customer. The company proudly displays it’s JD Power award on it’s “Why iPhone?” page, though it has not yet updated it’s latest win.

Apple may not be a winner when it comes to the market share game, but it seems to have content and loyal customers. The company sold 47.8 million iPhones last quarter, up 23% year-over-year.

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